Keep Your Customers Happy

Do your customers feel happy when they leave your business? This is a very important goal to have for a business, as it can generate many returning customers. Since the cost to acquire new customers is much higher than retaining customers, it makes sense to focus on keeping customers, through superior customer service. 

What does it take to consistently deliver and maintain great customer service? 

Training and proper hiring are very important to ensure the staff are serving consistently great customer service. While training is very important, proper hiring is even more crucial to ensure staff have people friendly attitudes. The right staff will create a culture that strives to always deliver superior customer service. This is important as staff will encourage each other to maintain consistent high levels of service to the customer. When new staff are hired, they will see the great business culture of providing high levels of customer care, and will be encouraged and motivated to provide that same level of superior customer service. 

Customers will notice the positive, people friendly attitudes of your business, and become loyal fans of your business.

Enhance Your Customer Service With Twitter

Twitter can enhance your company's customer service, by adding another communication channel for customers to make a connection with your company. People get tired of the long waits on either the phone or in a store. Plus, this may reduce the phone hold times or store lineups, as more people start to use this new channel. By providing a customer service channel on Twitter, it provides the valuable benefit of saving the customer time. 

When you setup a Twitter account for customer service, be sure to post the times that you are monitoring and responding to customer issues on Twitter. It would be a good idea to also let customers know the timeline in which they could expect a company response to their issue. This way it is very clear to a customer as to when the channel is open and being looked at, so the customer then knows when the issue is being reviewed. You will also need to assign staff to monitor the Twitter account, and empower them to be able to solve most issues quickly. 

So go ahead and setup your new customer service communication channel, and start saving time for customers, and reducing your phone hold times or in-store lineups.