Does your business deliver corner store style customer service? Corner stores often have great customer service, because its a small family business, and every customer is very important to them. Often, the staff get to know their customers personally, and are very friendly. The staff realize that every customer is important and are the reason they are in business.
There is a great emotional bond that is built with their customers, because of the personal relationship that is built up between store and customer. When you go to a corner store, you are not just some nameless customer, often they will get to know you by name, or for sure by face. Now remember the corner store friendly service when you want to improve your customer service at your business.
Now here are a few things that can be applied to larger businesses, to improve customer service. First off, have staff simply work on being more friendly by smiling and chatting with customers to build that emotional bond. Then you could have staff practice having a great proactive attitude when it comes to customer service. Once staff get to know customers, they can proactively offer customers helpful suggestions as they are shopping. As a final word about this, its important to convince staff that every customer is important and is the reason they have a job.
Once you train your staff in corner store style customer service, you will have a loyal customer base, that is great for business.
There is a great emotional bond that is built with their customers, because of the personal relationship that is built up between store and customer. When you go to a corner store, you are not just some nameless customer, often they will get to know you by name, or for sure by face. Now remember the corner store friendly service when you want to improve your customer service at your business.
Now here are a few things that can be applied to larger businesses, to improve customer service. First off, have staff simply work on being more friendly by smiling and chatting with customers to build that emotional bond. Then you could have staff practice having a great proactive attitude when it comes to customer service. Once staff get to know customers, they can proactively offer customers helpful suggestions as they are shopping. As a final word about this, its important to convince staff that every customer is important and is the reason they have a job.
Once you train your staff in corner store style customer service, you will have a loyal customer base, that is great for business.
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