How often do we really see customer service that shines? Well, I am sure most of you would answer, not very often, which is not good. Often you can go to a store, and the staff will seem very disinterested in you as a customer. They are trained to ask, can I help you, but really they often do not care, whether you leave or stay in the store.We are almost shocked when we do receive great customer service. For example, lets say you go to your local coffee shop, and the staff are smiling when you come in, and they remember your favourite coffee drink, you would be very impressed. It creates a positive relationship between the customer and the company, which benefits all involved.
I am going to provide just one fast example of great service I recently received from a small town cafe. This will show the true spirit of above and beyond customer service, and will show a great example of how to really impress a customer. Now I know every business is a little different from a cafe, but its the customer service attitude example, that can teach a customer service lesson.
I was just finishing my gym workout, and wanted to buy some muffins. I thought I left the gym by 5:30pm, ( cafe closing time) however once I got to the local cafe, I noticed it was closed. I checked my watch and sure enough it was 15 minutes past close time, but I could still see staff inside, cleaning up. The manager saw me looking through the window, and came outside to see if I wanted to make a purchase. So I said that would be great, as I was looking forward to these muffins, as they are delicious. So I went in and bought the muffins and thanked the manager for allowing me in the store after closing.
How many staff would really want to come out after closing and help the customer, I can tell you, not very many. This showed a real customer centered attitude to go above and beyond for a customer, instead of just saying, " sorry we are closed ". Look for ways in your business to motivate staff to go above and beyond for customers, and you will have many happy customers.
Customer satisfaction should be the aim of every business establishment. This can be attained by satisfying the customer’s needs, rendering excellent services, and making them smile. It is also a very important factor to be courteous and gracious in dealing with them. Creating a warm, friendly atmosphere through smiling staff members can be helpful in making customers feel that they are welcome in your establishment.
ReplyDeleteThanks for the great comment. You made great points. I like the part about making customers feel welcome. Often you go into a business and the staff are not very welcoming.
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