The idea that the customer is the boss is not new, but it seems like most customer service does not recognize this fact. Sometimes you can go to a restaurant and it seems like the staff are very disinterested in serving customers properly.
For example, I went to a restaurant the other day when it was hot outside, and the hostess brought us to our tables and she was friendly. However, when I asked if I could get some water right away, the hostess said the server will be around soon. The issue is that, the restaurant was very slow, and the hostess was just standing around, plus the server came to our table in around 5-10 minutes. Why on a hot day does a customer have to wait for so long for water? Then the server comes and proceeds to mention the daily specials, and I say can I get some water. The server then asks if they can first tell me about the specials, so I let them finish, and still have to wait a long time to get some water.
You would think that common sense would tell the server to bring some water with them to the table. Also, why could the hostess not bring some water, or at least tell the server to bring some water. I can tell you that if the server saw their manager or boss just come from outside on a hot day, they probably would make sure they bring water promptly. Staff need to think of customers as their bosses rather than just bothersome customers. The customers are the reason the staff all have jobs and are the people that need to be treated well, to ensure they are happy.
For example, I went to a restaurant the other day when it was hot outside, and the hostess brought us to our tables and she was friendly. However, when I asked if I could get some water right away, the hostess said the server will be around soon. The issue is that, the restaurant was very slow, and the hostess was just standing around, plus the server came to our table in around 5-10 minutes. Why on a hot day does a customer have to wait for so long for water? Then the server comes and proceeds to mention the daily specials, and I say can I get some water. The server then asks if they can first tell me about the specials, so I let them finish, and still have to wait a long time to get some water.
You would think that common sense would tell the server to bring some water with them to the table. Also, why could the hostess not bring some water, or at least tell the server to bring some water. I can tell you that if the server saw their manager or boss just come from outside on a hot day, they probably would make sure they bring water promptly. Staff need to think of customers as their bosses rather than just bothersome customers. The customers are the reason the staff all have jobs and are the people that need to be treated well, to ensure they are happy.
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