The lack of common sense, when it comes to customer service. I go to a coffee shop and ask for a decaf, and the clerk says they have no decaf. Well I know they did not run out of decaf coffee, so what the clerk is really saying is; ' I do not feel like making a pot of decaf , order regular coffee". Well I did have them make a pot of decaf, but this was bad service.
However I went to another coffee shop, and when I wanted decaf , they cheerfully said they would make some and bring it to me, which they did. ( smiling customer)
Which coffee shop , do you think I want to spend more money at ?
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